Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Customized items, gift cards, and "mystery" items are cannot be returned.
To complete your return, we require a receipt or proof of purchase.
To process any return or exchange, please email firstname.lastname@example.org to receive return authorization.
Refunds (if applicable)
Once your return is received and inspected, we will send an email to notify you that we have received your returned item. Your refund will be processed and a credit will automatically be applied to your original method of payment within 3 days. You will be refunded the original purchase price of the item(s) less any shipping fees.
Exchanges (if applicable)
We will replace items if they are defective or damaged. If you'd like to process an exchange based on preference, email us at email@example.com to discuss the details of the exchange. Be sure to include a note including your original order number, details of exchange, and any shipping changes in the package. Return shipping on exchanges based on preference are the responsibility of the customer.
Exchanges must be received by VII within 60 days of your original purchase.
Sale and "Mystery" Items (if applicable)
Only regular priced items are eligible for refunds. Sale items cannot be refunded but may be eligible for exchange depending on availability.
"Mystery" items cannot be refunded or exchanged. Mystery items are considered clearance items and are final sale.
Custom items (if applicable)
All custom items are considered final sale and are not eligible for return or exchange unless there is a known defect. This includes all Team Marketplace products and several on-demand print items from various collections. Anything that has been personalized with a name or number is automatically considered a custom item.
Gifts (if applicable)
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card code will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, refund and notification will be sent to the original purchaser.
Late or missing refunds (if applicable)
If you haven’t received your refund yet, first check your bank account again. Then, contact your credit card company or bank as it may take some time before your refund is officially posted.
If you’ve done this and you still have not received your refund, please contact us at firstname.lastname@example.org.
To return or exchange your product, you should first email email@example.com to receive return authorization. Then, ship your products to the address below. Be sure to include a memo that states your original order number, instructions on return or exchange, and any changes in your current shipping address.
VII Apparel Co.
5 E Brookland Park Blvd.
Richmond, VA 23222
Buyer will be responsible for paying shipping costs on returns. Original and return shipping costs are non-refundable.
Depending on availability and your geography, the time it may take for your exchanged product to reach you may vary.
Consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee third-party shipping and receipt of your item.